Process mapping helps
represent the work processes visually and identify problem areas and
opportunities for process improvement. It provides a common understanding of
the entire process and specific roles and contributions of process
participants.
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Defining
and standardizing work processes
To
achieve higher business results, it is essential to provide a common vision
of business as a complete system. Defining and standardizing business
processes helps avoid working at cross purposes, eliminate some quality
control steps and reduce the cycle time. This can be used to generate an
integrated process management approach for implementing more effective
quality standards and continuous improvement programs.
Using process mapping
to create a common vision of business system
Process
mapping is a technique for graphical representation of work processes in a
form of a process map. The process map shows all the process associated
activities, including volumes of input and output, approvals, exceptions,
and cross-functional hand-offs. The basic goal of the map is to provide a
unifying vision of business processes, so that participating organizations
and individuals can have an understanding of their specific role in the
overall system.
To
create a process map, you need to identify the key process objectives and
main activity steps. While collecting and analyzing information about the
process, you should consider such factors as process complexity, the number
of organization and individual teams involved and time and cost issues. The
process map should highlight bottlenecks and delays, rework, unnecessary
steps and the authority ambiguity of the process. The good map represents
the process flow from the customer’s point of view, showing whether each
step of the process helps create a clear value for the customer.
Process map is a
basic tool for process improvement
Process
mapping helps clarify specific roles and contributions of the process
participants and highlight opportunities for process improvement. A unifying
view of the entire business system provides a framework for multiple
management approaches and allows process reengineering on clear,
comprehensible customer-oriented basis.
Evaluate Mind Pad
Mind Pad is a concept mapping software. You can download fully-function 30-days evaluation
version of Mind Pad: http://www.mind-pad.com/download.htm
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